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CUSTOMER EXPERIENCE, CONTENT STRATEGY, BUSINESS DEVELOPMENT
I help organizations communicate clearly and succinctly with their audiences.
I always work with the end-user in mind.
Communications Strategy
I advise organizations on the most effective ways to engage with their audiences.
Plain Language
A writer and editor, I focus on plain language – hands-on execution as well as training curricula.
Research
I scope, carry out and manage a broad range of initiatives to gather user input.
Thoughts on user experience.

And Now, a Pickup Truck
November 26, 2016
Would That ’twere So Simple
October 14, 2016
Building a Community of Trenitalia Riders
August 5, 2016
Hey Hey Hey, Why is it Always This Way?
April 11, 2016
Do The Dead Receive Mail?
December 13, 2015
Strengthen Your Brand by Simplifying the Client Experience
December 12, 2015
Designing from the Inside Out
April 15, 2015
The Presidential Debate—A Plain Language Perspective
October 12, 2012I love working with people.

I am a better professional and more inspired in my field as a direct result of working with Max.
Amy Geller, Spring Studio
Max makes great work, and makes working fun. What more can you ask for?
Robin Borelli, Spring Studio
Max has a first-class strategic mind, is smarter than I am and a pleasure to work with.
Dave Hurlbert, Marigny Opera House
Max is highly talented, professional and thorough, as well as kind and thoughtful . . . I wish he worked in our office!
Anne Desmond, Bent on Learning