Health Care

 

Aetna

Simplified Explanation of Benefits Statement (EOB)

Customer input drives creation of a simplified EOB aligned with product information. View the case study.

Blue Cross Blue Shield of South Carolina

Simplified Explanation of Benefits (EOB) Statement

Scoped the work and led the team that created a simplified EOB for this provider.

Horizon Blue Cross Blue Shield

Onboarding Simplification

Scoped the work and led the team that audited the new-member on boarding experience, then recommended new processes and designed on-brand materials.